Cloud of Goods FAQ
Planning a trip, helping a loved one, or arranging equipment for a hotel stay, cruise, convention, vacation rental, or recovery at home? Cloud of Goods makes it easier to rent the equipment you need and have it delivered where eligible. Cloud of Goods is a marketplace that connects customers with local rental partners who provide the equipment and handle fulfillment, while Cloud of Goods provides the booking platform and customer support. Cloud of Goods operates in 300+ cities and commonly supports deliveries to hotels, resorts, vacation rentals, attractions, and cruise ports.
Frequently Asked Questions
What is Cloud of Goods?
Cloud of Goods is an equipment rental marketplace. It helps customers rent items such as mobility scooters, wheelchairs, strollers, baby gear, cribs, and medical equipment in destinations across the U.S. and select international markets. Cloud of Goods provides the online booking experience and customer support, while local rental partners fulfill the rental order.
What is a local rental partner?
A local rental partner is the business or vetted local individual who fulfills the order. Local rental partners own the equipment and are responsible for delivery, pickup, cleaning, maintenance, and the condition of the rental item.
How does Cloud of Goods work?
Cloud of Goods helps customers book rental equipment online in a few simple steps:
- Choose your destination, dates, and equipment
- Place your order through the Cloud of Goods website
- Cloud of Goods coordinates the booking through its marketplace
- A local rental partner fulfills the order
- The item is delivered to the approved destination or, for some items, made available for store pickup
- At the end of the rental, the local rental partner picks up the item from the agreed return location
In which cities does Cloud of Goods operate?
Cloud of Goods operates in 300+ cities across the United States and select international destinations.
What kinds of equipment can I rent?
Available equipment varies by city, but common categories include:
In some markets, additional rental categories may also be available.
Where can the equipment be delivered?
Depending on the item, city, and partner availability, Cloud of Goods rentals may be delivered to:
- Hotels and resorts
- Vacation rentals such as Airbnb stays
- Attractions and theme parks
- Convention and event venues
- Cruise ports
- Private residences
- Other approved destinations
Cloud of Goods specifically highlights delivery to hotels, attractions, vacation homes, and cruise-related destinations on its live site.
Do you deliver to cruise ports?
Yes. Cruise-related rentals are an important use case for Cloud of Goods, and cruise destinations are part of how the company presents its service on the site.
What does "pickup" mean on Cloud of Goods?
On Cloud of Goods, pickup usually refers to the return pickup at the end of the rental, when the local rental partner comes to collect the equipment.
To avoid confusion:
- Delivery or drop-off = when the item is brought to the customer
- Pickup = when the partner collects the item after the rental
- Store pickup = when the customer must collect the item from the supplier because delivery is not available for that item or booking
Do I need to be present for delivery?
Sometimes. At many hotels, delivery may be coordinated with the bell desk or front desk if the property allows it. At residences, vacation rentals, or for certain equipment types, someone may need to be present to receive the item or review basic usage instructions.
How does return pickup work?
At the end of the rental period, the local rental partner picks up the equipment from the agreed return location. In some hotel stays, guests may be able to leave the item with the bell desk if the hotel allows it. For homes, vacation rentals, cruise-related logistics, or special equipment setups, pickup timing may be coordinated more directly.
Can I return the item to a different location?
Sometimes, yes. A different pickup location may be possible depending on partner availability, routing, timing, and any added fees or operational constraints. It is best to request the change as early as possible.
Is it free to browse Cloud of Goods?
Yes. Browsing is free. You only pay when you place a booking.
When do I pay for my rental?
Payment is typically collected when the order is placed so the booking can be processed and coordinated for fulfillment.
What is included in the price?
The total shown at checkout may include the rental charge plus applicable fees such as delivery-related fees, platform fees, taxes, and other booking-specific charges. Pricing can vary by city, item, rental length, and fulfillment details.
How do cancellations work?
Cancellation outcomes depend on the specific booking details and timing. Factors may include when the order was placed, how soon the rental starts, whether the order has already been accepted for fulfillment, and the terms shown during checkout. Customers should review the booking-specific cancellation terms presented before placing the order.
Can I change my order after booking?
Requested changes may be possible, including changes to dates, times, item type, delivery location, or pickup location. However, changes depend on partner availability and may affect pricing or fulfillment timing.
Is the equipment cleaned and sanitized?
Local rental partners are responsible for preparing equipment for each rental and are expected to provide clean, ready-to-use items. They are also responsible for maintenance and equipment condition.
What if there is a problem with the equipment?
If the item is not working properly, arrives damaged, is missing essential parts, or is materially different from what was booked, customers should contact Cloud of Goods support as soon as possible. Depending on the situation, available resolutions may include troubleshooting, replacement, substitute equipment, re-coordination, or a full or partial refund.
How do I contact Cloud of Goods?
Cloud of Goods lists the following public contact details on its site:
- Phone: (407) 545-3103
- Email: info@cloudofgoods.com
Can I become a rental partner on Cloud of Goods?
Yes. Cloud of Goods invites rental businesses and qualifying local providers to apply to join the marketplace and fulfill orders in their markets. The site includes partner onboarding and "set up your rental shop" flows.
Does Cloud of Goods have an affiliate program?
Yes. Cloud of Goods publicly promotes an affiliate path and related partner opportunities on its site.
What is the best way to book successfully?
For the best experience:
- Choose the correct destination and rental dates
- Double-check the delivery or return location
- Review booking details carefully before checkout
- Book early during peak travel periods
- Confirm hotel, cruise, resort, or venue handling rules when relevant
This is especially helpful for scooters, wheelchairs, strollers, cribs, baby gear, and cruise-related rentals.